From Basic Car Parts,
I ordered a radiator for my 95 Mercedes 500SL.
I was invoiced for a 92 Mercedes.
I said I had a 500SL, not a sedan.
They insisted it was the correct one, they shipped it.
Imagine my lack of surprise when I took it out of the box and inspected it, next to the one in my car. It was the wrong one.
I was told to return the wrong one at my expense and they would give me a credit until they found the right one.
I told them to send me a pre-paid shipping ticket and credit my card, immediately.