Warning do not do business with Basic Car Parts. This place delivered the wrong part, i got feeling the customer representative knew and did it on purpose to make her commission. I verified with them to make sure the part is right". they said their 100% sure/. So finally when they refunded the money they charge me almost $118?.75 restocking fee for their mistake,. so i got charge for nothing!. their there when you want to buy something but if you have problems its like dealing with irs|. good luck getting anyone,. i also had to pay for fed ex out of my own pocket/. i pray that this place goes out of business. 1286a25
 Comments (9) |
| 1. Written by tamur on April 25, 2012 from san jose, california, US ryan call your bank and tell them to stop payment, my bank got all my money back, my part fit too but did not have the Hid and yours doesn't have the window you wanted |
| 2. Written by ryan vreeland on April 24, 2012 from toms river, new jersey, US I have never delt with such a crooked company in my life, i paid 400 dollars for a back door for my van and i asked if it had a pop out glass in it, and they said yes when it arrived it was all bent up, the packaging looked fine, and i was out of town, so it was two weeks before i saw it, and it had big rust spots on it and everything, i told them i wanted a refund, and they said not unit i paid to send it back, i was told it was going to cast me about 125.00 to repackage it and send it back, and i told them forget it, they can pay for it but they won't because they said the door will fit, even though the glass is different, so i ate the cost of the door, and bought the correct one from a local salvage yard |
| 3. Written by adab on September 28, 2011 from san antonio, texas, US Terrible company to deal with. I am sitting on this order for 2 weeks now and not only do I not have any idea of where my part is, whether it was shipped or not, the tracking info and such, but I also can't get through on the phone to talk to anybody. And if you write them a letter of complaint to customer service on their website, well, guess what? They just forward it to the agent that sold you the parts. At that point, the agent is the last person I'd want to talk to. I wish I saw this site before I placed my order. |
| 4. Written by the0reason on March 8, 2011 from gray, kentucky, US this company is the worst place to deal with. i placed an order and never recieved a tracking number later to be told a week later that it was never shipped. so i cancelled the order and was told that it would be 5 days that the money would be returned to my card....never happened. i called and called but never could get someone on the phone and when i finally did come to find that my order not refunded and had the wrong dates. many days later after getting to talk to a manager who claim she will deal w this herself, guess what.......still no refund! my credit card company told me that they cancelled the order finally but never returned the money plus when bcp sent an email for a refund it was the wrong price and i never got that either. at this point the credit card company has me to send emails and statements to take legal action today. JUST BECAUSE THEY CANCELLD DONT MEAN THEY RETURNED MONEY. my first and last time w these scammers! IF YOU KNOW ANOTHER PLACE TO GET PARTS, USE THEM. THESE GUYS ARE USELESS CHEATERS!!!!! |
| 5. Written by sold me a part that that they on February 20, 2011 from san leandro, california, US sold me a part that that they don't even carry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i forget to post this with my review. |
| 6. Written by Basic Your Best Buy Inc on February 10, 2011 from san leandro, california, US Basic Your Best Buy Inc |
| 7. Written by basiccarparts.com on February 10, 2011 from san leandro, california, US basiccarparts.com |
| 8. Written by Tamur on February 10, 2011 from san leandro, california, US I been around cars for almost 25 years since i started driving and been working on them ever since . i was specific on the year model and what headlight light i need. i asked the customer service over three times if they are sure and told them exactly what i needed. plus have you seen how many complaints this place has against them, look at ripoff.com its not like i'm the only one. even the used vehicle commission in louisana is building a case because of all the complaints. and when i called the better business bureau they knew who i was talking about with no hesitation at all. |
| 9. Written by sloewe101 on February 9, 2011 from auburn, alabama, US people make mistakes, maybe you ordered the part wrong |
 |
| Comments on Basic Car Parts | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
